Our Process

Our clients usually find us via word of mouth, recommendations from industry professionals, our website and social media. Once they make contact, we embark on an unforgettable journey. Our first meeting sets the tone for the mastery that we, as a founding member of The Excellence Group, are known for.

After the first briefing, we meet at our Cape Town showroom. We tour the design hub, the factory and our new 300m² showroom. We then pour over your architectural plans and get a feel for the scope of the work. We talk about style and design vision and we also find out more about your lifestyle to understand your specific needs. Every step is an essential part of the journey.

This stage is a detailed process that could take two to three weeks. Our design team is highly experienced and well versed in international trends. We also have in depth knowledge on the technical detail. During this time, we research trends and seek inspiration for the detailed drawings and realistic renders we’ll present at our next meeting. These bring your vision to life. We explore samples and finishes, and draft a cost proposal. 

Now, we get closer to the magic. We blow you away with our interpretation of your vision, with samples and visuals to better realise the end-product. 3D design development drawings as well as photo-realistic renders and video walkthroughs are used to convey the magic. We present a costing based on our proposal and, if necessary, discuss relevant changes. We have no doubt that you’ll be hard-pressed to contain your excitement.

When the design development is signed off, we take another step along this uplifting journey. With Spotlight Joinery as the appointed experts, project programmes are confirmed and a site analysis is completed with client consultants and site managers.

We take final measurements and create detailed, technical construction drawings. Then we liaise with other professional trades to finalise services such as gas, electrical and plumbing requirements relating to the joinery. When the details are signed off, we finalise production dates and start manufacturing.

The joinery is manufactured under stringent quality controls. This is overseen by designers and production managers as well as clients. Meanwhile, our site managers visit the site regularly to keep abreast of progress and to ensure the space is ready on time for the joinery installation.

Site managers and installers are briefed on the project prior to delivery to site. The installation team is introduced to the main contractor and clients. The entire on-site process is managed closely by the site managers and client consultants. You, as the client, are updated regularly as your dream takes shape.

The joinery installation is analysed and reviewed by the in-house team during a three-step process. We continue until we are confident that both product and installation are of the highest standard. Only then do we hand over to you.

Client experience consultants meet with you to walk you through your joinery investment and guide you on how to use the product. This way you’ll get the most out of it. We’ll show you how to use the hardware, train you on the new appliances and show you how to clean the materials to ensure longevity.